Can´t find a word on search - Employee center

[MARISA INACIO1]

Hi everyone,

I have a catalog item named "Avaria UPS", and on Employee center, when i search for "UPS", didnt show results, It didnt recognize this word, and i have in meta to.

Can anyone help me understand why?

Thank you in advance

Marisa

[Ravi Chandra_K]

Hello @MARISA INACIO1 

Greetings!

It might be because of glide.ts.max_wildcard_expansion property.

refer the below support article and try: (clear system cache or log out and login after this).

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743809

also refer similar question answered here:

https://www.servicenow.com/community/hrsd-forum/meta-tags-are-not-working-for-catalog-items-in-porta...

please mark the answer as helpful and correct if your query is resolved.

Kind Regards,

Ravi Chandra

[MARISA INACIO1]

Hi, thank you for your help

i change the value of the propertie "glide.ts.max_wildcard_expansion" to 1 billion, but didnt work. The search works with every word except "UPS"

Thanks you

King regards

Marisa

[Ravi Chandra_K]

Is AI search enabled in your Instance Marisa?

Check if the word is added as a stop word in ts_index_stop table.

If the issue still persists, I suggest raising a Hi support case for this.

please mark the answer as helpful and correct if it helped!!!

Kind Regards,

Ravi Chandra 

[rcard11]

Hi Marisa!

It might be worth checking the Stop Word dictionaries to make sure UPS is not a stop word that search will ignore.  OOTB UP is a stop word, but not UPS.  The other thing you could do is create a synonym entry.  This would allow you to enter the term UPS as an entry and then tell the system what you'd want it to search for if someone enters that in.  

Hope this helps!!