Good day everyone.
I'm currently investigating the possibility of unifying the UI/UX of the Standard Ticket Configuration > Actions widget in the following tables in the title. I gave the OOB widgets a look and noticed the differences in all 3 (with Incident's being the simplest).
Action widgets (still found in sp_widget) in question:
- /sp_widget.do?sys_id=62267ab1c321120058879f2974d3aebd&sysparm_record_target=sp_widget&sysparm_record_row=4&sysparm_record_rows=25&sysparm_record_list=nameCONTAINSCase%5EORDERBYname
- /sp_widget.do?sys_id=00d66f61530600101db6ddeeff7b1237&sysparm_record_target=sp_widget&sysparm_record_row=6&sysparm_record_rows=86&sysparm_record_list=nameCONTAINSHR%5EORDERBYname
- sp_widget.do?sys_id=9bd06ce173070010cbb654eb7df6a7d4&sysparm_record_target=sp_widget&sysparm_record_row=7&sysparm_record_rows=12&sysparm_record_list=nameCONTAINSStandard+Ticket%5EORDERBYname
I'm aware that this is doable through heavy customisations. I suppose my question would be:
Would it be feasible to unify their action widgets to make it so that if current record belongs to HR/CSM/INC then show these actions?
Your insight is greatly appreciated. Thanks!
