Can we list additional info about requests on "My Requests"?

Jon Collins2
Kilo Sage

Hi Folks, in the Employee Center, is it possible to list additional details about requests on the "My Requests" page, so users do not have to click into each request to get additional info?

find_real_file.png

Ideally, we'd like to list other field/variable data here as well.

Thanks in advance. 

1 ACCEPTED SOLUTION

Jan Cernocky
Tera Guru

Hi Jon,

seems the widget My Request doesn't have many options, except for number of records.

In this case you would have to adjust the widget code directly, specifically edit the server part to get the data and then the HTML part to list them.

Be aware that the widget shows various tickets and only shows by default what is common in task table (ticket number, short description)

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3 REPLIES 3

Jan Cernocky
Tera Guru

Hi Jon,

seems the widget My Request doesn't have many options, except for number of records.

In this case you would have to adjust the widget code directly, specifically edit the server part to get the data and then the HTML part to list them.

Be aware that the widget shows various tickets and only shows by default what is common in task table (ticket number, short description)

Thanks Jan, that what I saw as well. We're going to opt to not modify it. 

padma14
ServiceNow Employee
ServiceNow Employee

Hello Jon, 

You can configure up to three fields to be displayed in the secondary section(below the Title row which is hyperlinked). Refer to this doc for details