Cannot hide an application from users- Process Mining - how can I hide it from our non-Itil users?
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08-27-2024 01:33 PM
We upgraded t Xanadu and our portal front end users are now taken to Native UI because of this Application. The application is read-only and cannot be restricted to a role. Not sure how to keep the portal user as portal only.
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09-10-2024 01:45 PM
We have the same issue and we are looking for an answer as well. We would like to deactivate this application for non-itil users
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09-19-2024 12:02 PM
In our case, we were able to fix this by doing the following:
- Update the existing read access control for the promin_project table to only apply to the admin role.
- Create a ux_route access control to show the "Process Mining Workspace" for only the admin role.
The non-itil users can still see the application and modules, but when they click "All Projects" or "PA Projects", they receive a security constraints message.
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09-19-2024 06:14 PM
We also submitted a case with Now Support, and they were able to apply the desired role to the application to hide it from non-itil users.
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05-21-2025 07:21 AM
The following Knowledge Article resolved the issue for me.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1947427
