Cannot hide an application from users- Process Mining - how can I hide it from our non-Itil users?

[kareng]

We upgraded t Xanadu and our portal front end users are now taken to Native UI because of this Application.  The application is read-only and cannot be restricted to a role. Not sure how to keep the portal user as portal only.

[usuglatwala]

We have the same issue and we are looking for an answer as well. We would like to deactivate this application for non-itil users

[Jordan Vignoni]

In our case, we were able to fix this by doing the following:

1. Update the existing read access control for the promin_project table to only apply to the admin role.
2. Create a ux_route access control to show the "Process Mining Workspace" for only the admin role.

The non-itil users can still see the application and modules, but when they click "All Projects" or "PA Projects", they receive a security constraints message.

[Jordan Vignoni]

We also submitted a case with Now Support, and they were able to apply the desired role to the application to hide it from non-itil users.

[DesiraeSaysanav]

The following Knowledge Article resolved the issue for me. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1947427