Cannot see knowledge base in employee center

[ParkHyunSun]

Hi I want to show knowledge base in employee center, so I put my knowledge base in portal module.

However, I still cannot see the knowledge base and articles in the employee center.

I created one parent category, two child categories, and put the sample articles into those child categories.

After I put the articles, I edit the Knowledge Base in Service Portal - Portal.

Is there any other means to show the knowledge base in employee center?

Knowledge base setting

Portal Setting

[Jean-Emmanuel · Accepted solution]

Hello @ParkHyunSun ,

Employee center uses Topic [topic] table instead of Category to display KB articles.

You have to find the relevant topic then add your KB articles through the related list Connected Content.

If you are using a recent version of Servicenow, you should see a related link Add/remove content from categories which allow you to automatically loads all KB articles from a Category to a Topic.

**Please mark my answer helpful or correct if it applies. 😉

Thank you!
JE

[Jean-Emmanuel · Accepted solution]

Hello @ParkHyunSun ,

Employee center uses Topic [topic] table instead of Category to display KB articles.

You have to find the relevant topic then add your KB articles through the related list Connected Content.

If you are using a recent version of Servicenow, you should see a related link Add/remove content from categories which allow you to automatically loads all KB articles from a Category to a Topic.

**Please mark my answer helpful or correct if it applies. 😉

Thank you!
JE

[Sagar Rd]

HI @Jean-Emmanuel 

I do have the similar issue using the Connected content I have add an article to a topic and on the ESC Portal I am able to see this article under that particular topic. But when I search the same article I am unable to find the article or not even getting the required results. Could you please provide your suggestion on this.

Thank you

[SANDEEP28]

@ParkHyunSun Are those articles in published state?

[ParkHyunSun]

Hi

Yes the articles are published