Cant login as a user in Vancouver release

[Alex_onkar]

Hello team, 

I just started learning ServiceNow. I have created a user in the admin application, but I am unable to log in with the user credentials. I am able to see the user in impersonate mode.

The password is generated automatically, and I can't change it until I sign in the first time. Please advise. Thanks.

 

[Community Alums]

Hi @Alex_onkar ,

Login to your Developer Portal : https://developer.servicenow.com/dev.do#!/

You will all your information :

Manage instance password

Login credentials for your instance:

Instance name: 

Instance URL: 

Username: 

Password: 

Disclaimer : We are facing this issue as the PDIs are being moved from one database to another. IT's A KNOWN ISSUE and servicenow is fixing it.

[AndersBGS]

HI @Alex_onkar ,

As stated in the screenshot, the user name or password is invalid, hence go back as admin and verify both. You can also from the user record utilize the "set password button":

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[chetanb]

You can see password through manage instance or you can reset it from there only.

Once logged in, type in navigator,  sys_user.list. and search for admin user and reset password from list view itself.

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Regards,

CB