Connected content - popularity vs order

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alipia123
Tera Contributor

‎04-04-2024 04:31 AM

hi we have connected content in the employee center both catalogue items and knowledge.  I have a request from the business to drive the order up of certain regional articles (visible only to some employees) above global articles (visible to all)  The global articles will probably be more popular as more employees have access to them.   If we manually maintain the order of the regional articles to drive these up will it take precedence over the popularity of the articles?  Has anyone tried doing this?

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Sajal Gupta
ServiceNow Employee
ServiceNow Employee

‎04-04-2024 06:53 PM - edited ‎04-04-2024 06:54 PM

Hi @alipia123 

You can always make connected content as "featured content" which would be given preference and visible before any other items.

https://docs.servicenow.com/bundle/vancouver-employee-service-management/page/product/employee-cente...

 

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Regards

Sajal

 

 

 

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haoranhuang
Tera Expert
In response to Baatyr Patta

‎07-04-2024 11:05 PM

Thank you very much. With your suggestion, it has been completed, but the content published by admin still does not take effect, and the goal has been basically achieved. Thank you very much

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