Content library - Rich Content - News Editor doesnt display any blocks - items

Alexander17
Tera Guru

3 weeks ago

Hi,

After a new install of a PDI instance based on Zurich with latest patch level, the Rich Content editor doesnt work anymore. Every time when i want to open an existing item or a new item what i have created, i getting a blanc page.

 

I have at least reinstall the Content Publishing plugin (repair), i have tried multiple browsers, cleared browser cache (many many times) i even tried via the anonymous browser feature. all same result. 

 

Anyone have similar issue with the latest release and 2025 December plugin release?

 

Alexander17_0-1767880021707.png

 

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2 REPLIES 2

Pooja_Patil
ServiceNow Employee

3 weeks ago

Please upgrade/repair - Employee Experience Foundation (sn_ex_emp_fd). After that you might need to clear browser cache.

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Alexander17
Tera Guru
In response to Pooja_Patil

3 weeks ago

I have done, many many times. Just did it again. zero result. repair, clear cache etc. Just keeps showing me empty page. I have repair as well the Content Experience plugin multiple times. 

Alexander17_0-1768211390401.png

 

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