Content Ownership doesn't works

[fatima ezzahra]

Hi everyone i am working on the content experience and the content publishing modules, i want to assign sensible content to a specific user so only this user can access to it and publish it it.

i had followed the steps in this article( Authorizing content (servicenow.com) but the content is still accessible to everyone.

i have also tried to Delegate an audience to a content manager as mentioned in this article Delegating an audience (servicenow.com)

but it dosent works, everyone can still can access this audience from the publish plan 

do you have any tips ??

thanks in advance 

[RodGallegos]

Hello @fatima ezzahra  I believe this should help: https://docs.servicenow.com/bundle/tokyo-employee-service-management/page/product/human-resources/ta... 

Content visibility on the portal is controlled at the content level in the "Available for" related list of the record producers. Same applied to the Knowledge Articles which leverages the "Can Read" list collector. If those related lists are blank for a given content, then by default the content is available to all users. I do not believe there's a way to lock down content at the Topic level. 

[fatima ezzahra]

Hi Rod, thank you for your feedback, unfortunately its dosent resolve my issue,i want to handle communication contents witch are available in the content publishing / content experience modules  

[coreyleamon]

Hi Fatima,

If you've assigned a Content Manager to the content and it's still showing up in the list view for everyone, can you please send a couple screenshots through to help us better troubleshoot your setup?  The content item should definitely not be showing for other Content Managers but keep in mind, anyone with a Content Admin role will still be able to see the content item in the list.  It's similar with audiences in that Content Admins have full control / access and only Content Manager roles are restricted. See attached for a breakdown.

Let me know if you have any further questions.

Thanks!

Corey

[Artem_Lobyntsev]

Hi @fatima ezzahra   
Have you been able to solve this problem? 
Have the same issue with content ownership basically not working.