Create New Additional Widget for Rich Content Pages

[Prudhvi Raj Y]

Add additional Widget for Rich Content pages. Currently, we are only limited to one Widget type (refer to screenshot, Is there any option to add new widgets in the dropdown when a specific page is selected?

Thanks,

Prudhvi

[Its_Sagnic]

Hi @Prudhvi Raj Y ,

Could you please elaborate  it. ??

[Prathmeshda]

Hello @Prudhvi Raj Y 

 Add widgets via Page Designer

You can open the page (e.g., emp_taxonomy_topic) in Service Portal > Configuration > Designer and drag additional widgets into the layout.
These can be OOTB widget types (like Quick Links, Rich Content, Catalog widgets, etc.) or your own cloned/custom widget.

• This adds the widget visually to the page.

• However, this applies to all topic pages using that template — not specific ones.

  Use templates for specific topicsIf you want:

  Different widgets to show only on certain topics (not every topic), the recommended pattern is:

  This effectively gives you per‑topic widgets without affecting others using the base template.

  Clone the existing emp_taxonomy_topic page to make a new page template
  Add your custom widget to that new page in Designer
  Update the topic records to use the new page template where you want those widgets shown

  • Example: Custom News widget only on HR topic pages

  • Don’t affect IT / Workplace topics that use the default emp_taxonomy_topic
    
    If this response proves useful, please mark it as Accept as Solution and Helpful. Doing so benefits both the community and me. 👍🙂