Creating a "Declarative Action Assignment" that routes to the "Standard Ticket" view in ECP Search?

[Stephen Moore]

Hello,

Long story short our business is asking for certain tickets(tasks) to be searchable in ECP Search. We have accomplished this by creating an AI Search index for the Task table and setting the "Declarative Action" to be "navigation_sc_order_guides".

This WORKs however it sends the user to the "Form" view within the Portal and we would like the user to be sent to the "Standard Ticket" view.

NOW, before I move on YES I have looked into "Page Routing". Yes that does work however, it then routes ALL the "Form" view pages to the "Standard Ticket" view when we only want these Tasks that are clickable in search to be the "Standard Ticket" view.

Thank you for the help/advice it is greatly appreciated!

[Stephen Moore · Accepted solution]

This has been solved. You have to create a "AI Search Results Action Configuration" for the AI Search you have created to designate the Portal Page to send it too. Our "Tickets" AI Search Source now opens in the "Standard_Ticket" view.

See the screenshot below attached.