I have the "Relevant for you" widget on our employee center homepage, but it has only ever returned 3 knowledge articles. It is set up to return knowledge and catalogs, but has never returned any catalog items. If I change the instance options to jus...
Hello Team,We are facing issue where in project , there is Resource Plan, and the corresponding cost plan is showing double the costs. I see that there are double fiscal periods in this cost plan, that is not common and I do not see that in one of th...
In the employee center when attaching a file type that is not permitted, I am getting this message..."[insert file name] failed to upload because the file type is not permitted, or the file type does not match the file content." We have a requirement...
Yokahama releaseI have spent hours trying to figure this out but to no avail.I am building a catalog item.Once the catalog item is submitted, it goes for approval to a group. Once approved, a catalog task is created and assigned to the same group.Thi...
Cloned Todo Approvals Action widget to add custom button 'Return for Review' apart from Approve and Reject buttons which is visible[Return for Review is also visible] but how to merge it in the My Tasks page. Where to make that setting?
I want when Manager just make comments on the submitted request, without Approving or Rejecting the request. The State of the submitted request must become 'Returned for Review' and the form of the record must be editable for the requestor.
Dears friends, When I do import on Contact files through the Data Source,throwing some errors.Could anyone help to fix this error to run smooth transform.
I have been trying to make a widget that will display user's recent activities in the Portal but I want it to be at the Portal header, how can I achieve this functionality. It would be great if I could have this widget near the Get Support (as attach...
Hello, We have started using the ESC portal, but now we see that our approvers cannot enter a rejection reason and also cannot make comments in the activity screen. Is this out-of-the-box (OOB) functionality and if so, has anyone ever gotten this to ...
Hi, I'm a User Experience Designer and need to know the usage stats of the forms on our customer portal (See attached image for what forms I'm referring to). The UX Analytics dashboard isn't working because of some issue the devs can't work out so I'...
Colleagues are saving permalinks and opening retired knowledge articles thinking that is it the most current knowledge article. Is there a way to remove access to knowledge articles after they are retired so colleagues are not able to view knowledge ...
Continuing this thread As can be see I the screenshots attached, I want to squeeze in more words into the tile so that user is as much informed as possible. How can I maximize the amount of characters that can be put inside the content card? All this...
I have created a topic on Employee Center and creating some Catalog Items underneath that topic. All of this will be displayed as a page within the employee center and the user will get to this topic after clicking on a link in the mega menu. My ques...
Hi there, In many ServiceNow presentations i see that on the Topic page, under the Topic Content widget the topic name is being displayed. So in below case would then be "Browse Health and Wellness" instead of default title "Support resources". Anyon...
