Mega Menu navigation showing 404(Sorry, the page you requested was not found error) for Service Catalog.
We have configured the employee center as our new portal and waiting for deployment until some issues are fixed.
As part of the employee center, we have configured the mega menu OOTB function. But we have noticed some unusual behaviour which whenver user tries to click the catalog item from mega menu, the page will be navigate to 404 page which says "Sorry, the page you requested was not found."
the URL is showing like this
/esc?id=undefined&sys_id=c453bdacdb276b80714ec44305961955
 
@Black Coder Ideally the URL should be
/esc?id=sc_cat_item&sys_id=c453bdacdb276b80714ec44305961955. In your case, id is undefined. Which is resulting in page not found error.
Try to check if the user has access to sc_cat_item page by replacing undefind in the above URL and accessing it. If the correct catalog items shows up, which means user has access to the sc_cat_page and issue lies with the way menu URL is formed, (inspect the relevant script), if the 404 still shows up despite changing the URL, this could be an indication of a page level access issue, please check the roles assigned on the page.
