Customization of Incidents in Employee Center widgets

Aishwarya Selv1
Tera Contributor

‎03-20-2023 01:52 AM

In Employee Center homepage, I want a widget or a quick link which shows all the incidents like P1, P2, P3, MI etc., also the live updates of it from backend.

 

Explanation: If a user creates a MI, I want that incident details (like, Short Description and Description) to be displayed to all the users in Employee Center homepage inside a widget so that every user will know that there a major incident going on and also if that MI issue is resolved, it should remove it from the widget (kinda of live updates)

 

How can I achieve it?

1. Which widget will be helpful for me to achieve this requirement and how?

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Dan O Connor
ServiceNow Employee
ServiceNow Employee

‎03-20-2023 08:32 AM

Hi @Aishwarya Selv1 ,

 

A simple start might be to use a Simple List Widget. This provides a list of records, based on a filter. You can then setup the filter to return the type of incidents you wish, and configure the fields you wish to show. 

 

In the widget you select the table you wish to get records from.

 

There is other options, but this might be a simple start so you can get a feel for what you like or don't like, want or don't want, that will maybe help refine requirements/design 

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