Display Journeys in Employee Center Pro (ESC) portal

jzhang88888
Kilo Contributor

3 weeks ago

I have installed the Journey Designer and Journey Accelerator plugins, and I am able to perform journey configuration. I also completed the Journey Guided Setup to finalize my journey record.

However, I don't see "Journeys" displayed in the ESC portal, as shown in the ServiceNow demo screenshot.

 

Can anyone give me some suggestions?

 

jzhang88888_0-1757354254135.png

 

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SANDEEP DUTTA
Tera Patron
Tera Patron

3 weeks ago

Hi @jzhang88888 ,

Involved journeys
Mentors see the Involved journeys tab.
My journeys
Users that are assigned to a journey see the My journeys tab.
Team journeys
Journey owners with active journeys for their team see the Team journeys tab.
  1. Navigate to All > Service Portal > Service Portal Configuration.
  2. Select Designer.
  3. Select Employe Center Homepage.
  4. In the Filter Widget field, type EC homepage Journey Tabs.
  5. Drag the EC homepage Journey Tabs widget to the service portal page.
    Add the EC homepage Journey Tabs to any valid element on the page.

What to do next

Verify that the widget is available in your organization's Employee Center portal.
  1. Login as a user that has permissions to view or modify journeys.
  2. Verify that the title Team journeys is visible.

Reference : Add Journey designer widget

Thanks,
Sandeep Dutta

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