Domain-Specific Employee Centers in a Domain Separated Instance

[IrfanAhmadW]

Hi Community,

I’m implementing Domain Separation in my ServiceNow instance. Currently, I have a main Employee Centre that is shared across all users in different domains. However, as per my requirement, I would like to have separate Employee Centre portals for each domain.

The goal is that users should see:

• Their own business units

• Their domain-specific logo and branding

• Content tailored to their respective domains

Is it possible to configure domain-specific Employee Centres in a domain-separated setup? If yes, what would be the best approach to achieve this?

Looking forward to your suggestions and best practices.

Thanks in advance!

[Shivalika]

Hello @IrfanAhmadW 

I don't think we have any specific solution from servicenow end for the same. I mean they say they will be using same portal but the data will be different in widgets and will be domain based. So it's not like 2 portals in one instance. 

You can refer this servicenow documentation - 

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/co...

But here is a servicenow community article that says to have implemented two service portals in same instance as a workaround for domain separation - 

https://www.servicenow.com/community/itsm-articles/service-portal-domain-separation-workaround/ta-p/...

I hope you find something out of merging and mixing the above two 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Shivalika]

Hello @IrfanAhmadW 

Thanks for marking it as helpful. Kindly accept solution as well, so that it can be moved from unsolved to solved bucket 🙂 and also motivates members like me to continue contributing in the platform. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ryan S]

Sorry I don't have an answer, but I do have the same questions on how to handle different portals (employee center or service portal) with different branding for multiple domains.

One concern: you already have an instance and are adding Domain Separation to it? That's incredibly risky.