Duplicate search results in employee center for quick links

[dev_S]

Hi All,

I have configured the search source for Quick Links, and the results are being fetched correctly. However, I am facing an issue where duplicate results appear for the same item when performing a search using the Quick Link.

One result works as expected, but the second (duplicate) result is not clickable, as shown in the attached screenshot.
Has anyone have idea or faced same kind of situation.
Thanks in advance.

Regards,

Dev

[Tanushree Maiti]

KB0681363 :Why searching in the Service Portal search box user see double entries?

https://www.servicenow.com/community/itsm-forum/search-results-not-hyperlinked/m-p/3434040#:~:text=D....