Hello,
We recently switched to using the Next Experience and setting up AI Search for the global search. When users search for something the incidents that get returned are not able to be clicked on and taken to the incident. How do I update the search results so that the incidents are hyperlinked?
Here is an example when I search 'admin' it shows incidents related to 'admin' but I can't click on the incidents, I have to click the 'open list view' then click on the link which is a lot of extra steps.
