Employee Center Plug-ins

[SaikiranD]

Hello,

I'm researching the intranet capabilities of SNow products and I'm having a hard time understanding what free/ paid plug-ins are available with EC Pro. Neither the HRSD nor EC Pro documentation talks about the possible plug-ins such as Legal or Purchase & Expenses or Communities etc. The documentation seems to be scattered. 
Is there a place where I can find a mapping between products/solutions and the plug-ins/integrations available? I'd appreciate any help with this.

Thanks!

[Sandeep Rajput]

@SaikiranD I recommend reaching out to your ServiceNow account manager to get these details as EC Pro itself is a huge product and finding the details related to paid vs free plugins at one place would be difficult unless this information comes straight from ServiceNow.

[SaikiranD]

Thanks for the prompt response, Sandeep. 
My org uses the enterprise version which also includes EC Pro and we're planning to replace the existing intranet with EC Pro. It is in this context that I'm researching its capabilities. I'm trying to gather all the info I could from online research before we connect with the SNow account manager for a demo/feature insights. 

With multiple versions like Washington/Utah/Tokyo/Vancouver and dependencies on other licenses/plug-ins/integrations (OOB or scripted APis), it's super confusing to understand what we can achieve with EC Pro and for what/how much we may need to pay for these features.

For eg, I installed the EC Pro on my PDI but didn't know about the Communities plug-in until I saw it a youtube video. I saw this mentioned under 'Communities' related documentation here which says it's available for those who are "Licensed for HR Service Delivery" (and again, it doesn't say EC Pro which is one of many products lumped under HRSD), but no where in the HRSD/ Employee Center documentation itself here. And the list of plug-ins in Washington mentioned here does not give the details of the products they are applicable for. 

Is reaching out to the Account Manager my only recourse, or can i get a preliminary list of features available as plug-ins/integrations to be installed on top of the out-of-box version available from the store? There is a lot of documentation available but no once place that connects all the pieces, Thanks again for your time and help!

[eric_hemmer]

The EC Academy pages under Product area of the Community may be helpful.  I also have a special interest group page for customers who are replacing their intranet portals with EC Pro.  https://www.servicenow.com/community/ex-platform-for-the-modern/gh-p/sig-modern-intranet

This will become out of date with each release, but here is a basic summary I've created to show what's included with EC Pro.  One item, ML Driven Recommendations, is also dependent on owning at least one Pro license.

[SaikiranD]

Hi @eric_hemmer , thanks for your response. This was helpful. Are these all the features possible with EC Pro? I'm wondering if other features could be added to EC Pro via plugins/products/applications from the store. However, Employee Center is not an option under the Product Family options so I couldn't filter for the relevant plug-ins. But, 'Customer Communities' is a plug-in listed under 'Customer Service Management' product but it's equally applicable for EC Pro. The only place I found it was here under 'Install Employee Forums'. I'm wondering if there are any other plug-ins required besides the ones mentioned on the page. 
And I found Legal Request Management plug-in but had to filter with 'Legal Service Delivery' under Product Family. It's only in the description it says "The ServiceNow® Legal Request Management application, included with Legal Service Delivery, provides a structured legal intake process with configurable forms and workflows driven by a centralized self-service Employee Center" and has EC under the dependencies. So unless I dig through every product/application/plugin there is no way for me to know all the possible add-ons for EC Pro. And this is the issue I'm facing.