Employee Center Pro for HR

[Alka Sharma]

Hi All, I need help with a few queries related to Employee Center Pro for HR -

1) Can employee center pro for HR be configured so as to showcase 'My cases', just like how it showcases 'My request' and 'My tasks'?

2) Can a new case be opened from EC Pro, e.g. a user who has a Manager role or position, can he/she is able to submit a case on behalf of another employee?

3) In order to showcase the catalog items and knowledge articles, are they required to be migrated to EC?

4) How to enable live agent chat?

5) if localization in various language is enabled for EC PRO IT, does it need to be done for EC Pro HR department as well?

[Dan O Connor · Accepted solution]

Hi @Alka Sharma , I am not a HR expert, but here is some responses

2) Yes, raising requests on behalf of other users is possible. Employee Center uses your existing Request and Record Producer forms, so if this is what you have in place already, it can be used in Employee Center

3) Employee Center is an evolution of Service Portal. You connect existing content to Topics. So you do not need to migrate any any KB articles or catalog items, you use your existing ones. 

4) Live agent chat can be enabled on Employee Center in similar way it is done for Service Portal. If you are using live agent chat in Service Portal you can point that setup to also work in Employee Center

[Alka Sharma]

Thank you @Dan O Connor