Employee taxonomy is not working in employee center for HR , IT AND Finance? ?

[monika27]

We are using "employee" taxonomy which is OOTB taxonomy for employee center but it is not display on portal header near ORG chart. how we can display the employee taxonomy for HR and IT?

Kindly refer attachments.

Thank you

[MrMuhammad]

Hi Monika,

Can you please check on the Employee taxonomy topics record if that has connected content in the related list?

If there is no content under topics then empty taxonomy doesn't appear on ESC.

Regards,

Muhammad

[Alex Edmiston1]

I believe the topics won't show in the header if you haven't connected any content (knowledge articles/catalog items). If you have connected content, you may need to logout and back-in or clear your cache for them to appear. 

[Mark Roethof · Accepted solution]

Hi there,

You do mention that you are using OOTB taxonomy for employee center. OOTB there is connected content for IT, therefore IT will show up. Though for HR... OOTB there is no connected content setup.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[Susan Britt]

The HR Taxonomy application/plugin maps the OOB HR content to the HR Topics.