Hello @Elton2 ,
The default behavior is that, if an Incident is in the Resolved state, then the users in the "Opened by" and "Caller" fields will be able to Reopen it, no matter if they have a role or not.
Here is the code that is being called in line #41 of the "Incident Standard Ticket Actions" widget (it can be found in the "IncidentUtilsSNC" Script Include):
So isn't the default behavior exactly what you want? Or do you want to make the "Reopen" button available to "all users" (as stated in the title of your post), meaning any user could Reopen any other user's Incidents?
In any case, you achieve whatever requirement you have without cloning this widget. All you would need to do is to override the "canReopenIncident()" method, by putting a method with the same name in the "IncidentUtils" Script Include (not the one mentioned above ending with SNC).
Regards,
Robert
