ESC portal issue

henri8 · ‎01-18-2022

Hello,

I allowed all the operations on the Restricted Caller Access Privileges but I have always this message and I can't see the top banner wi...

Kind regards,

Miguel Donayre · ‎01-24-2022

Try running this fix script that will ensure all RCAs have been updated. The steps to run it are in the article below.

https://staging-docs-servicenow.zoominsoftware.io/bundle/rome-employee-service-management/page/produ...

After that, you might have to run a fix script to align the new taxonomy

go to fixed scripts on your instance -

Navigate to System Definition > Fix Scripts.
Search for Employee Center Easy Install or Set primary topics for Employee taxonomy script, and click to open.
In the Script field, change the runManually parameter value to true.
Click Run Fix Script.

The instructions are on the link below

https://staging-docs-servicenow.zoominsoftware.io/bundle/rome-employee-service-management/page/produ...

View solution in original post

Meloper · ‎02-04-2023

hi , ihave a Question, if i use the PDI with Tokyo and use the ESC Portal, xyz.service-now.com/esc i can only see the IT Drop down on the left, i cant see any todos or hr related Tasks. i installed the plugin HR CORE, do i need another plugin?

Different View of ESC Portal (without HR) - xyz.... - ServiceNow Community