ESC portal issue

[henri8]

Hello,

I allowed all the operations on the Restricted Caller Access Privileges but I have always this message and I can't see the top banner wi...

Kind regards,

[Maik Skoddow]

Hi

please see https://community.servicenow.com/community?id=community_article&sys_id=073eb4551b433894a59033f2cd4bc...

Kind regards
Maik

[Ct111]

Hello,

From my experience I can tell you this error is not a one time activity rather you have to keep on providing "ALLOWED" access to the records that keeps getting created in Restricted Caller Access .

This generally happens when a record is created in a new table which has not been created prior. Once you allow it, you won't see error related to those table next time , however let's say a record is created in new HR table then you would have to again provide or change the status of record that is in REQUESTED state to ALLOWED in Restriction Caller Access module.

I believe this restriction error usually comes due to the fact that it is created in HR tables and it is having highly confidential information , so before providing access to it , you need to allow permission.

Mark my Answer as Correct and Helpful if it helps

[Miguel Donayre · Accepted solution]

Try running this fix script that will ensure all RCAs have been updated. The steps to run it are in the article below.

https://staging-docs-servicenow.zoominsoftware.io/bundle/rome-employee-service-management/page/produ...

 After that, you might have to run a fix script to align the new taxonomy

go to fixed scripts on your instance - 

1. Navigate to System Definition > Fix Scripts.
2. Search for Employee Center Easy Install or Set primary topics for Employee taxonomy script, and click to open.
3. In the Script field, change the runManually parameter value to true.
4. Click Run Fix Script.

The instructions are on the link below

https://staging-docs-servicenow.zoominsoftware.io/bundle/rome-employee-service-management/page/produ...

[henri8]

amazing, thank you !!