ESC Portal not showing navigational menus

[F3nix]

I am trying to utilize navigation menus instead of the taxonomy drop downs in this clients portal. It worked in their dev instance but we are recreating things in a fresh instance since their instance is broken. I have duplicated everything I can think of yet these menus are not showing up. The menus are standard menus that link to different areas in their instance like Knowledge articles.

[Sumanth16]

Hi @F3nix ,

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000004

Plz mark my solution as Accept, If you find it helpful.

Thanks & Regards,

Sumanth meda

[Juhi Poddar]

Hello @F3nix 

Chances are there that you have cloned the navigation menu widget.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[F3nix]

no cloning was done, all information was entered manually