catalog items not appearing in search within esc portal

[F3nix]

I have created new catalog items for a new instance.  However the items are not searchable within the esc portal.  The items are associated with Service Catalog as they were in their old instance.  I dont add them to the taxonomy as this client doesnt want to use taxonomy that way.  We arent sure what is wrong here.  This client was customization happy with their previous instance and broke it, SN issued a new instance and I am worried the client has copied something over that shouldnt be copied (setting)

[Sandeep Rajput]

@F3nix Please refer to this KB article and see if it is one of the reasons why the catalog items are not showing up in the portal https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0750165 

https://www.servicenow.com/community/developer-forum/catalog-item-not-showing-up-in-service-portal/m...

[Sumanth16]

Hi @F3nix ,

Please refer below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752322

Plz mark my solution as Accept, If you find it helpful.

Thanks & Regards,

Sumanth meda

[F3nix]

Scope is already ECC

Here are the settings already available and what is entered in them currently

[Akansha Gupta]

hi @F3nix - please verify below details in Catalog item to make sure things are setup properly :

1. 'Catalog' field value

2. 'Visible Everywhere' check box set as true

3. 'Hide on Portal' checkbox as false