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Failed to update Journey Designer and Unable to get the journey contents

Jeelbert
Tera Contributor

‎07-02-2023 05:50 PM

Hi I have installed the Journey Designer (Version 1.0.9),

 

I have submitted a demo data of the Journey Designer and when I'm publishing the Journey I get the error "Failed to update Journey Designer".

Jeelbert_1-1688345401913.png

 

And when I view the Journey Designer from the Employee Center I get this error. "Unable to get the journey contents".

Jeelbert_0-1688345277877.png

 

0 Helpfuls
  • 1,145 Views
4 REPLIES 4

OGeza
Tera Expert

‎06-13-2024 02:57 AM

Hey @Jeelbert did you find a solution for this issue? I'm facing the same situation.

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kaushal_snow
Giga Sage

‎10-14-2024 06:28 AM

Any update ? I am facing the same..

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
0 Helpfuls

preethigovi
Tera Contributor

‎01-30-2025 10:20 PM

Facing same issue, any update?

0 Helpfuls

India T_
Mega Guru

‎04-09-2025 05:34 AM

Hello everyone, I came across the same issue when creating a new journey as well. This what seemed to fix the error on the portal.

Revising your journey configuration record (sn_jny_journey_config)

If your "Journey Source = Lifecycle Event", try changing your "Journey owner field table = HR Case" instead of "Journey owner field table = HR Lifecycle Event". Assume you have "Allowed" all your restricted caller access records too. Hope this helps.