Failed to update Journey Designer and Unable to get the journey contents
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07-02-2023 05:50 PM
Hi I have installed the Journey Designer (Version 1.0.9),
I have submitted a demo data of the Journey Designer and when I'm publishing the Journey I get the error "Failed to update Journey Designer".
And when I view the Journey Designer from the Employee Center I get this error. "Unable to get the journey contents".
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06-13-2024 02:57 AM
Hey @Jeelbert did you find a solution for this issue? I'm facing the same situation.
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10-14-2024 06:28 AM
Any update ? I am facing the same..
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/
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01-30-2025 10:20 PM
Facing same issue, any update?
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04-09-2025 05:34 AM
Hello everyone, I came across the same issue when creating a new journey as well. This what seemed to fix the error on the portal.
Revising your journey configuration record (sn_jny_journey_config)
If your "Journey Source = Lifecycle Event", try changing your "Journey owner field table = HR Case" instead of "Journey owner field table = HR Lifecycle Event". Assume you have "Allowed" all your restricted caller access records too. Hope this helps.