Failed to update Journey Designer and Unable to get the journey contents

Jeelbert
Tera Contributor

Hi I have installed the Journey Designer (Version 1.0.9),

 

I have submitted a demo data of the Journey Designer and when I'm publishing the Journey I get the error "Failed to update Journey Designer".

Jeelbert_1-1688345401913.png

 

And when I view the Journey Designer from the Employee Center I get this error. "Unable to get the journey contents".

Jeelbert_0-1688345277877.png

 

4 REPLIES 4

OGeza
Tera Expert

Hey @Jeelbert did you find a solution for this issue? I'm facing the same situation.

kaushal_snow
Mega Sage

Any update ? I am facing the same..

Thanks and Regards,
Kaushal Kumar Jha - ServiceNow Consultant - Lets connect on Linkedin: https://www.linkedin.com/in/kaushalkrjha/

preethigovi
Tera Contributor

Facing same issue, any update?

India T_
Mega Guru

Hello everyone, I came across the same issue when creating a new journey as well. This what seemed to fix the error on the portal.

Revising your journey configuration record (sn_jny_journey_config)

If your "Journey Source = Lifecycle Event", try changing your "Journey owner field table = HR Case" instead of "Journey owner field table = HR Lifecycle Event". Assume you have "Allowed" all your restricted caller access records too. Hope this helps.