Hi all,
I’m working on a Guided Tour in ServiceNow (Service Portal / Employee Center) and facing an issue with a step targeting a menu item (e.g., “My Requests”).
Scenario:
When the screen is wide (or zoom is reduced), the item is directly visible in the header → the Guided Tour step works.
When the screen is smaller or zoom is 100%, the same item moves inside the hamburger menu → the step is skipped with the message “Not found in current view.”
Problem: The element exists in the DOM but is hidden inside the collapsed menu, so the Guided Tour cannot attach to it.
Requirement: I want to design the Guided Tour such that:
It works when the item is visible in the header
It also works when the item is inside the hamburger menu
Preferably using a single step (without duplicating steps)
Question: What is the recommended way in ServiceNow Guided Tours to handle steps targeting elements that move between visible header and collapsed hamburger menu due to responsive layout?
Is there any supported approach to make such steps work reliably across different screen sizes?
