How can I add a new ticket type to "My Requests" and "My Items"

Lisa22 · ‎01-18-2023

I need to add Feedback tickets to those two areas. How do I do it?

Lisa

Mike_R · ‎01-18-2023

You can add to the "My Request Filters"

instanceName.service-now.com/request_filter_list.do?sysparm_query=active%3Dtrue%5Eapplies_to%3D1&sysparm_view=

Susan Britt · ‎01-19-2023

To update "My Requests", @Mike_R is correct. Update the Service Catalog > My Request Filter

To update "My Items", you can go to Employee Center > Activity Configurations