How to automatically connect knowledge articles to topics via category association?

[Kiara_S]

Hi,

We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics, but it doesn’t seem to be working in our environment.

Context:

We’ve recently restructured and expanded our topic and knowledge category taxonomies.
Each knowledge category is connected to its corresponding topic, so every topic has one or more linked categories.

When authors create new knowledge articles within a category, we expect the system to:

• Detect unconnected content automatically, and

• Add the article as connected content to the topic (so it appears correctly in the Employee Center).

However, this does not happen automatically and instead we have to manually connect each new article.

What we found so far:

1. Scheduled job exists:
   There’s a scheduled job called “Surface New Unconnected Content of Categories.”
   It identifies unconnected content correctly, but does not automatically connect it.
   We can only connect it manually from the table it populates:

   • Table:unconnected_category_content (Associated catalog and kb categories)

   • Action: Select entries → Click "Add Content to Topic"

2. Autosync property exists, but doesn’t work:
   We enabled the system property Taxonomy.category.content_auto_sync (“Enable connected content autosync on topics”), as described in the docs:
   ServiceNow Docs – Auto-sync content additions and removals on topic pages in bulk

   However, toggling this has no effect for us.
   The documentation implies it triggers a scheduled job, but we can’t find which one they mean.

Has anyone successfully configured autosync so that content automatically connects to topics based on their knowledge category relationship? Is there an additional scheduled job or script that needs to be enabled to make the autosync property functional? Or does this feature currently require a custom implementation to trigger the “Add Content to Topic” action automatically?

[Swapna Abburi]

Hi @Kiara_S 

Auto sync of connected content is working as expected for us after enabling the property. You can try to update the below property to past date before content creation date and try to execute the scheduled job again.

taxonomy.category.new_content_job_last_run.

Hope you are in Y or Z release of ServiceNow.