How to bring HR services in platform to ESC

[Kiruthika J]

Hi Team,

I'm configuring HRSD module, can you please let us know how to bring HR services present in platform to ESC, I couldn't even see service catalog in my ESC. Please assist with steps.

Thanks

[Sandeep Rajput]

@Kiruthika J HR Services are not directly available inside the ESC portal. However, they are available via Record Producers. Please check if the record producer is populated on your HR Service or not.

Try to find this record producer in portal either via going into Service catalog and searching in the right category or by checking the taxonomy assigned to the record producer.

[Jitendra Diwak1]

Hi @Kiruthika J

To integrate HR services from the HR Service Delivery (HRSD) module into Employee Service Center (ESC) and enable the Service Catalog, you can follow these general steps in ServiceNow:

1. **Activate the HR Service Delivery plugin**:

   - Go to `System Applications` > `Applications` > `Plugin Manager`.

   - Search for "HR Service Delivery" and activate the plugin if it's not already active.

2. **Configure HR services**:

   - Define HR services such as benefits, leaves, onboarding, etc., in the HR Service Delivery module. Ensure that the services are properly configured and available for request.

3. **Enable Service Catalog visibility**:

   - Go to `Service Catalog` > `Catalog Definitions`.

   - Check if the HR services you want to display in ESC are marked as catalog items. If not, mark them as catalog items to make them visible in the Service Catalog.

4. **Assign HR services to categories**:

   - Organize HR services into appropriate categories within the Service Catalog. This step helps users easily find the services they need.

5. **Configure Employee Service Center (ESC)**:

   - Go to `Service Portal` > `Pages`.

   - Edit the ESC portal page to include the Service Catalog widget or link. You may need to add or customize the widget to display HR services based on your requirements.

6. **Grant access to HR services**:

   - Ensure that the appropriate roles and permissions are assigned to users who need access to HR services in ESC. This includes roles for viewing catalog items, requesting services, and fulfilling requests.

7. **Test and validate**:

   - After configuring the above steps, test the ESC portal to ensure that HR services are visible in the Service Catalog and users can request them seamlessly.

These steps provide a general guideline for integrating HR services from HRSD into ESC. Depending on your organization's specific setup and requirements, you may need to adjust the configurations accordingly.

Please accept my solution if it resolves your issue or thumps up 

Thanks 

Jitendra