Hello ServiceNow Community,
I'm looking for guidance on implementing a specific functionality within our Service Portal.
[What I want to achieve]
When a user clicks on "Get Support" in the portal header, I want to display dynamic content. Subsequently, when the user clicks on an item within this displayed content, it should link to a specific catalog item.
[My Current Challenge/Question]
I'm trying to create a new portal menu and configure this dynamic content within a Menu Item (specifically, an sp_rectangle_menu_item record) named "Get Support". My main challenge lies in understanding how to correctly set the Type field for this menu item and what Page (or other relevant fields) to select based on the chosen Type.
For instance, I've tried setting the Type to "Catalog Item" (or similar options), but when I click "Get Support" on the portal, nothing is displayed.
Could someone please provide insights or steps on how to achieve this? Any advice on the appropriate Type and Page configurations, or an alternative approach, would be greatly appreciated.
Thank you in advance for your help!
Hi @Kohei Tominaga1 ,
open Menu record from your portal record.
2) now create the new menu item in your menu and aslo create the submenus
3)and save this this will look like this
let me know anything needed.
If my response/article helped you, please mark it as the correct answer and close the thread — this helps other readers in the community.
Regards,
Tejas
🚀 ServiceNow Developer | 🏆 HackaNow Finalist | 💡 Community Contributor
📧 Email: tejas.adhalrao11@gmail.com
🔗 LinkedIn: linkedin.com/in/tejas1018
Hi @Kohei Tominaga1 ,
I am assuming that you are trying to configure the OOB "Get Support" menu item functionality in Employee Center Portal.
1. "Get Support" Menu item is configured in "Advanced Portal Navigation" Module.
2. Go to record then you can see "Menu Items" and "Get Support" Menu Item in that related list.
3. In the "Get Support" Menu item they included the menu item created in "Employee center Menu".
and used the widget "Get Support".
If you wanted to make changes to OOB Get Support functionality then clone the widget and create a widget based on your requirement.
or use it as "Menu" rather than "Modal Window"
Thank you
