How to enable SSO redireciton on Employee Center

kaz2 · ‎08-04-2022

Hi,

I configured SSO on my PDI. When I try to log in from Agent Workspace or Native UI, the page will be redirect to IdP.
However, the login pages won't redirect to the IdP on Employee Center (and Service Portal).
If I click "Use external login" link, I can log in with IdP authentication. But it needs two verbose steps. I'd like to skip these.

Does anyone have an idea to avoid it?

Thank you,
Kaz

Sharad S · ‎08-07-2022

Hi Kaz,

If you want all users by default redirect to a single Idp, then I would recommend setting "Auto-redirect IdP" to true for this IDP . This would redirect all users by default to Idp login page except for public pages . If you want this to happen
for public pages as well (like login.do) then you use workaround provided in below link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831935
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0720812

Please note, EC uses the same framework like the existing service portal so you can use above articles as is..

Please mark as correct answer or helpful if the provided response resolves your query!

View solution in original post

Community Alums · ‎08-05-2022

Hi Kaz,

Try the last method mentioned in this article :https://community.servicenow.com/community?id=community_blog&sys_id=cbcda2e9dbd0dbc01dcaf3231f961949

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Community Alums · ‎08-07-2022

Hi Kaz,

Any update to this ?Any follow-up required? if not

Kindly mark the answer as Correct & Helpful both such that others can get help.

Thanks,
Sandeep

kaz2 · ‎08-07-2022

Hi Sandeep,

Thank you for your information. It is useful for me to understand about Service Portal login pages.
However I'd like to know about Employee Center. Do you happen to know the link for the similar documents which are directly relate to Employee Center?

Thank you,
Kaz

Community Alums · ‎08-07-2022

Hi Kaz,

It uses the same concept, just change the terminology or configure the same with Employee Center rather than Service Portal.