How to hide child cases(unassigned group tasks) for opened_for under todos in portal
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12-23-2024 01:20 AM - edited 12-23-2024 02:56 AM
Hello Everyone,
We need to hide group child cases/tasks/Requests that are attached to the main HR case (sn_hr_le_case). These HR case is related to onboarding and include HR tasks assigned to new hires and hiring managers (Opened_for).
However, some of these cases are handled exclusively by internal groups (group tasks) and assigned_to is empty for these cases, with no action required from the Opened_for user. Therefore, we need to hide such cases from being displayed on portal.
If anyone has suggestions or a solution for this, please share your insights. Your assistance is greatly appreciated.

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12-23-2024 01:50 AM
Try finding entry in below table
Open record and under related list see 'To-dos config filter conditions' and make changes there. give a try
Regards,
Musab
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12-24-2024 03:11 AM
@Musab Rasheed I tried, it is not working.