DOM element being automatically focused on page load in Employee Center

CCSF-Syd
Tera Expert

My Employee Center automatically "focuses" a random DOM element whenever a page loads (see attached video). Support said it was because we have a custom theme so they won't help. The diff between our custom theme and the OOB one is enormous though of course.

 

Has anyone encountered something like this?

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@CCSF-Syd 

since it's a custom one you will have to debug it from your side only

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Sajal Gupta
ServiceNow Employee
ServiceNow Employee

@CCSF-Syd 

There are 2 ways you can identify this:

1. Check the widget code if there's any JS which is automatically focusing the first element.

2. Try doing a code search with classNames or divIds to see any usage of that specific element.

The code is explicitly focusing that element on page load that means there is some javascript making that happen.

Regards

Sajal