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05-28-2025 05:16 AM - edited 05-28-2025 05:16 AM
Hi Community,
I have a requirement where certain fields on the "My Profile" page in the Employee Center should be hidden from end users (employees), but the same fields should remain visible in the native view for agents and admins.
Could anyone suggest the best way to achieve this?
Thanks in advance!
Solved! Go to Solution.
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05-28-2025 06:02 AM
steps
1) make a copy of "User Profile" widget
2) add the field which you don't want to show in the excludes list
3) save that widget
4) then add this newly created widget to "hri_user_profile" page
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-28-2025 06:37 AM
I tried it was not working .
I found one script where in client controller they have mention excluded fields . I have added those fields and now it is not visible on portal
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05-28-2025 05:39 AM
which page is that?
Is it "hri_user_profile"? this one below
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-28-2025 05:43 AM
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05-28-2025 06:02 AM
steps
1) make a copy of "User Profile" widget
2) add the field which you don't want to show in the excludes list
3) save that widget
4) then add this newly created widget to "hri_user_profile" page
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-28-2025 06:05 AM
Just found that the view it uses is "Service Portal". Try adding or removing fields from that view and see
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader