Knowledge Articles not populated on the ESC portal

[Sagar Rd]

Hi

I have a knowledge article when directly search on the ESC portal the Knowledge article or Knowledge Bases (Knowledge Base Criteria is also valid) are not showing up, But on the Knowledge I have added connected content and if I navigate to that path the article is visible but it not showing up on the direct search. I have check the AI Search with search source - ESC Portal Knowledge Bases and the filter looks fine to pull all the knowledge bases. Please help me with suggestion how we can fix this issue.

Thank You

[Bhavya11]

Hi @Sagar Rd ,

Please go through below threads 

1. Knowledge Articles Not Visible in Employee Center

2. On the ESC portal of Production, KB articles are not searched by using the short description.

3. Knowledge Articles not showing on portal

4.Knowledge article not showing in service portal 

Please mark my solution as Accept, If you find it helpful.

Thanks,

BK

[Sagar Rd]

HI @Bhavya11 

I have gone through all the threads and tried all the solutions but could not fix this, We are using AI Search and ESC Portal Knowledge Base as search source I checked the filter condition and it was not pulling articles from few knowledge bases so I updated the quey then checked the preview of the articles and it was fetching the required articles. But when did the search on the portal it did not show up I also ran the Index after change the query. Any suggestions please.

Thank you

[No_name]

Hello, same issue, did you found a root of it?