How to move taxonomy/topics/Quicklinks from an instance to one other

johnvpr
ServiceNow Employee
ServiceNow Employee

To transfer the taxonomy from one instance to another, follow these steps:

 

  1. Capture the Topics via Update set

    • Move the update set to the target instance.

  2. Export and Import Required Tables
    From the Source instance, export the following table records in XML format, then import them into the Target instance:

    1. All records from sn_ex_sp_quick_link (Quick Links)

    2. All records from sn_ex_sp_quick_link_user_criteria_mtom (User Criteria)
    3. All records from sn_ex_sp_external_link (External Links)

    4. All records from m2m_connected_content

 

 

1 REPLY 1

Mark Manders
Mega Patron

Are the topics captured or not? It's one of the two, so if they are captured, there shouldn't be any need for the 'add to update set' ui action. Next to that: this isn't an OOB ui action, so as a ServiceNow employee, I wouldn't be telling people to search for something that maybe doesn't even exist on their instance. 

Using that ui action can even cause issues when it adds records from different scopes to an update set.

And why is it necessary to update the links through xmls? Why aren't these application files that are captured in update sets? 


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Mark