Todo approval - not showing group appovals

[ML89]

In our instance we have RITM that get assigned out to a group for approval.

When checking the tasks option they are unable to see any approvals for the ritms that have been assigned to their group for approval.  When viewing the actual task they are listed there under the approvers tab and thier group is showing under Group Approvals tab on the RITM.

Any ideas how to get this to show up for them?

[vaishali231]

hey @ML89 

check this : Approvals are stored separately in sysapproval_approver, so they only show under Approvers / Group Approvals on the RITM (which is what you’re seeing).

For the users to approve, they should use:

sysapproval_approver table

If they still don’t see it there, then usually it’s one of these:

they’re missing the approver role (approver_user or similar)

the approval is created only at group level (group filled, approver empty)

approval is not in “Requested” state anymore

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Vaishali Singh

[BBijag02 · Accepted solution]

Hi @ML89 :

• Whenever a Group Approval is created in ServiceNow, the platform generates individual approval records for each user in the group in addition to a single Group Approval record stored in the sysapproval_group table.
• Group Approval records are not actionable in ServiceNow. They are informational only and cannot be approved or rejected directly
• ServiceNow generates individual approval records (one per group member) in sysapproval_approver. Only these individual approvals appear in To‑Do / My Tasks, not the group approval itself. 
• This leads users to think “group approvals are missing,” but the system is working as designed: To‑Do only shows individual approvals, even when the RITM shows a group approval entry. 
• The approver field on group approval can be populated with script if required.

More documentation available here. 

https://www.servicenow.com/docs/r/build-workflows/workflow-activities/r_ApprovalGroup.html

If you find this helpful, please do provide thumbs up

Best Regards,

Bhavesh

[ML89]

Thank you for this!

[vaishali231]

hey @ML89 

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread 🔒. This will help other readers find the solution more easily.

Regards,
Vaishali Singh