How to remove information icon preview symbol on one field like "who is impacted" in service portal

[Ashok]

How to remove information icon preview symbol on particular one field like "who is impacted" in service portal and field type is Reference(sys_user).

Please suggest how we will achieve this requirement.

[swathisarang98]

Hi @ Ashok ,

Go to the dictionary of the field "who is impacted" and go to attributes related list and add the attribute as  ref_decoration_disabled=true 

If the above doesn't work, you can also refer the below article,
https://www.servicenow.com/community/developer-forum/how-can-i-remove-information-icon-from-a-refere... 

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Ashok]

Hi Swathi,

Thanks for reply. actually I have created record producer and created one reference variable called '  who is impacted" and this reference for sys_user table.

The requirement is only remove 'i' information preview symbol on 'who is impacted' reference field.

Please suggest process on this step by step how to achieve this.