How to rename the Knowledge Base?

[prasanna_da]

Requirement : To rename the existing Knowledge Base ,

Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01  by changing the title of the knowledge base.

Output :  No changes observed on the portal side.   Attached the screenshot below

How can this be achieved such that, the name of the knowledge base on the service portal can be changed.

Thanks In Advance,
Prasanna D.




Any suggestions on this : @Ankur Bawiskar . 

[prasanna_da · Accepted solution]

Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .

2. cleared cache logged out , logged in tried changing name.

FYI : @sag 

[RaghavSh · Accepted solution]

@prasanna_da Try clearing your browser cache , it should reflect. This is esc portal, can you check if this is reflected in SP portal?

[prasanna_da]

@RaghavSh  The changes are being reflected in the SP., but not on the ESC.,.. what can be the cause??

[Vignesh Roshan]

Hi @prasanna_da,
I'm also experiencing the same issue and I tried clearing caches in instance and browser. If you fixed this issue. Could you please the workaround here.

[aja-amfam]

Hi, were you able to find a solution for this? I'm running into the same problem. Clearing cache does not help either.

[Vignesh Roshan]

Hi @aja-amfam,
I'm also experiencing the same issue and I tried clearing caches in instance and browser. If you fixed this issue. Could you please the workaround here.