How to rename the Knowledge Base?

prasanna_da
Tera Expert

Requirement : To rename the existing Knowledge Base ,

Done : renamed the existing Knowledge Knowledge base to Knowledge v1.01  by changing the title of the knowledge base.

prasanna_da_1-1671787005218.png

 

Output :  No changes observed on the portal side.   Attached the screenshot below

prasanna_da_2-1671787081636.png

 

 

How can this be achieved such that, the name of the knowledge base on the service portal can be changed.

Thanks In Advance,
Prasanna D.




Any suggestions on this : @Ankur Bawiskar . 

2 ACCEPTED SOLUTIONS

 

Thanks for the helping hand, But it doesen't help ,
Tried
1 . cleared the cache and then tried changing name .

2. cleared cache logged out , logged in tried changing name.

FYI : @sag 

View solution in original post

@prasanna_da Try clearing your browser cache , it should reflect. This is esc portal, can you check if this is reflected in SP portal?


Raghav
MVP 2023

View solution in original post

10 REPLIES 10

bqli
Tera Contributor

Reindex the Knowledge table and it should work fine.