How to specify a portal for Activity Configuration (for ESC)
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‎07-22-2024 01:49 AM
We are currently integrating a new unified portal integrating IT and HR, while keeping the existing HR portal unchanged. Our goal is to run both the existing HR portal and the new unified portal concurrently. However, we are encountering an issue where the Activity Configuration for Surveys appears on both portals.
I need to separate the HR surveys so that they only show on the HR portal, while configuring all surveys to be available on the new unified portal. Any advice on how to achieve this would be greatly appreciated.
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‎02-02-2025 10:41 PM
Hi,
Did you find a solution for this? I am also looking for the same.
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‎02-03-2025 01:49 AM
No, i raised a ticket with ServiceNow and was advised that it can't be done without heavy customisation.
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‎07-09-2025 02:57 PM
I had a similar requirement, where a specific activity needed to be shown in the My Active Items portal widget on one portal but not on another. The only way I was able to acheive this was to clone the My Items widget and add a filter using ng-if in the appropriate HTML line. For example:
ng-if="activity.itemName !='ActivityName'"
I don't necessarily recommend this as it's not best practice to clone/edit this widget, but wanted to at least provide some insight on how this could be accomplished.
