Icon on knowledge article tiles

[Julie21]

Hi. My customers have asked if it's possible to add an icon to the knowledge article tiles on the employee center, like we have on our record producer tiles. Does anyone know if there's a way to do this?

[Sid_Takali]

Hi @Julie21 Refer this KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812219 

[earthsplitter · Accepted solution]

Hi @Julie21,

I've had the exact same issue but found an easy solution:

1. Search for Tables, and open the Knowledge (kb_knowledge) table
2. Amend the Image column, and change it from Basic Image to Image

Go to the Knowledge Article you want to update, and upload the image (I had to add the field to the form using Configure > Form Layout).

That was all that was needed for me!

[Julie21]

Amazing, thanks 🙂

[Satishkumar B]

Hi @Julie21 

Knowledge Article : 

1. Go to kb_knowledge table.
2. Create a new column of type IMAGE (label- ICON) on the table and save it.
3. Create an article and provide an image to it, that you'd like to show on the Portal for that article and save the article.

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Please consider marking my reply as Helpful👍 and/or Accept Solution☑️, if applicable. Thanks!