In employee center portal we have "My active items" widget. we want to replace "My request" button to "My ticket" .And if we click on "MY ticket " button the all RITm of login user should get display .

[monika27]

please refer attachment

[Mark Roethof]

Hi there,

The place to be for your case:

Employee Center > Activity Configuration

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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[monika27]

Hi Mark,

I have inactivated the request in the Employee Center > Activity Configuration

it is not vissible now in "My active items" widgets.but the next part is how to show "My Ticket" in place of "My request".Could you help to configure My ticket which contain Login user RITMs ?

Thank you

[monika27]

Hi MARK,

how we can show the count of ticket in "my active item" widget example if the login user doesn't have any ticket then it should show zero otherwise the the total count of ticket and when we click on the count then it should go to the list of tickets.

help me what i should add in "summary view script" and "list view script".

refer attachment for our ticket configuration.

Thank you

[Susan Britt]

Is there a reason you don't use the existing Requests configuration and just relabel it to "Tickets", if that is what your organization is used to?  Requests will show any task type that you've opened or been opened on your behalf, so you don't have to look in multiple places to see an Incident, Requested Item, HR Case, etc.  The consolidated view of all tasks is a better user experience.