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Resolved! "My Favorites" widget missing from employee center

Hi all, I am configuring employee center on my instance, but I can't figure out how to enable the "My favorites" widget in the employee center body (below my active items). It seems to be an OOB widget as I have it on my PDI, but it isn't appearing o...

EJ13 by Tera Contributor
  • 662 Views
  • 3 replies
  • 1 helpfuls

Problem in Granular Delegation for sysapprover table

I have created granular delegation table for: sysapprover_approver  then i have created delegation rule and assigned approver name in the condition after that i have created a new delegate and added in the delegation rule .I checked in the employee c...

SanyuktaB by Tera Contributor
  • 370 Views
  • 1 replies
  • 0 helpfuls

EC Pro Mega-menu: How to view fourth-level topics?

Our taxonomy topics go down 4-levels, with content on the 4th level.  We want to display the 4th-level topics in the mega menu, but I haven't been successful in doing so.  Even with content in the fourth-level topics and syncing the menus with the ta...

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Yann_Dubois by Tera Contributor
  • 3967 Views
  • 16 replies
  • 5 helpfuls

Separate Approvals from Tasks?

I'd like to separate Approvals from Tasks on the My Active Items widget.  Upon clicking "Approvals" we'd like the To Do page to open with Task type = Approvals pre-selected.  Is there a URL string to auto set that Filter? Thanks so much in advance!

Portal Redirection

'snc_internal' role contains another role like 'x_sap'. Without 'x_sap' role if any 'snc_internal' users login to servicenow instance they are redirecting to portal page. But with 'x_sap' contain role they are redirecting to native dashboard view ins...

Multiple client errors in ATF

I am writing an ATF where I am searching for a published article from the ESC portal search option. It does return the knowledge article in the Search page but this page is giving out client errors.The error is the same :"[SEARCH API] SearchCheckpoin...