In employee center portal we have "My active items" widget. we want to replace "My request" button to "My ticket" .And if we click on "MY ticket " button the all RITm of login user should get display .

monika27
Tera Contributor

‎07-29-2022 11:47 PM

please refer attachment

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monika27
Tera Contributor
In response to Susan Britt

‎08-01-2022 10:32 AM

Hi Mam,

The existing request show only request opened for login user .And our purpose is to replace this with My ticket and if user is click on My ticket then he can able to see all task record opened for him example, incident, RITM, change request, problem etc.

conclusion- we have show the total count of ticket opened for login user in "my active widget "and if click on My ticket then it should take us over the summary of tickets with list view. for that we have to add- "summary view script" and "list view script"

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Susan Britt
Mega Sage
Mega Sage
In response to monika27

‎08-03-2022 05:13 AM

The OOB Requests should show any task type opened by/for the user, as long as it's configured in the My Request Filter to show.  I would verify the following:

  1. Do you have all task types desired defined and active in Service Catalog > My Request Filter for portal?
  2. The scripts on Requests Activity Configuration have not been modified 
    • new sn_ex_sp.ActivityConfigurationUtil().getRequestsCount();
    • new sn_ex_sp.ActivityConfigurationUtil().getRequestsData(recordsLimit);
  3. The Script Include, ActivityConfigurationUtilSNC, has not been modified
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