In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents?

[Sathwik1]

In "AI Search Indexed Source Field Attributes" table what exactly the "value" field represents? and also when we need to select what type of attribute ?

[Ankur Bawiskar]

@Sathwik1 

It would be nice if you close your earlier questions as answered if those were answered.

This helps other members to find solutions quickly and moves the question to answered bucket

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Sathwik1 

Could you please provide the details from where you get this screenshot, so that I can try at my side and answer you.

[Sathwik1]

AI Search -> Indexed Sources -> Open any record -> scroll to related list -> Go to "Field Settings & Mappings", 

In this record, you can see those options. along with the "VALUE" field.

[Dr Atul G- LNG]

Hi @Sathwik1 

Sorry for the delay in responding. AI search is not enabled for me in PDI, even though I requested it. 

For your query, i asked Chatgpt and here is something

The "Value" field in the AI Search Indexed Source Field Attributes table represents the actual data or content retrieved from the specified field in the source record that will be indexed and made searchable by the AI Search feature in ServiceNow.

Key Points About the "Value" Field:

1. What It Represents:

   • The "Value" field stores the data extracted from the selected field of the source record during the indexing process.
   • For example, if you're indexing a "Description" field of an incident, the "Value" would be the actual text of the description for each record.

2. Usage in Search:

   • This value becomes part of the searchable index, allowing AI Search to query and retrieve records based on user input effectively.

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Selecting the Attribute Type:

The type of attribute defines how the value is treated in the context of AI Search. Selecting the appropriate type depends on the nature of the data and how you intend to use it in search results.

1. Display:

   • Use this for fields intended to be shown as part of the search result display (e.g., Title, Short Description).
   • Example: Incident's "Short Description."

2. Query:

   • Use this for fields that are primarily meant to be queried by users but might not necessarily appear in the search results.
   • Example: "Keywords" or tags associated with knowledge articles.

3. Filter:

   • Use this for fields intended for faceted search or filtering in search results.
   • Example: "Category" or "Priority" fields in incidents.

4. Ranking:

   • Use this for fields that influence the ranking of search results. Fields marked with this attribute are used to determine the relevance of a result.
   • Example: "Resolved Date" for prioritizing recent resolutions.

---

When to Select an Attribute Type:

• Based on Functionality:
  Consider what role the field plays in the search experience:

  • If it's visible, select Display.
  • If it enhances search logic, select Query or Ranking.
  • If it's a filterable attribute, select Filter.

• Based on User Interaction:
  Think about how end users will interact with the search.

  • For example, if users frequently filter knowledge articles by category, you should set "Category" as a Filter attribute.

It might be helpful, but I am not 100% sure.