New Record Producers or Catalog Items not showing in the Topics in Employee Center

[kmolson73]

We currently have Topics setup for Employee Center based off of our existing Service Catalog/Categories. When we add new Record Producers or Catalog Items to categories they are not getting automatically added to the Topics. I was doing some digging and found a scheduled job called Surface New Unconnected Content of Categories which is set to run weekly but even running it by clicking execute the new items still do not show up under the topics (even after clearing cache). Also, tried the link in the Topic to Check for new content in categories and it comes up with nothing. The only way to get them to show is to manually add them to the Connected Content (or remove the category all together and re-add it). Shouldn't this work automatically? Why doesn't the scheduled job pick them up? I have checked the script includes are there for the job and sys properties look correct. Thoughts? 

[Community Alums]

Hey @kmolson73 

There is a system property called "taxonomy.category.new_content_job_last_run" that controls which items in the catalog the job looks for. Go try and manually set that to something like "2000-01-01" and see if that helps. This date is used to filter to items created after it, so if you added an old item to an existing category, those items may not get synced.

~Nick

[kmolson73]

Thanks Nick, I tried changing the date in the system property. Then tried to execute the job again it didn't do anything (except update the date in the system property again). However, I then went into the topic and clicked the link manually to look for new content and then it worked. So at least that is working again but would prefer not to have to do this manually. It should just recognize that something new was added to the category using that scheduled job. I may put a ticket in to Support, as I'm not seeing why that job isn't working. 

[Community Alums]

Yea I think this might be a good path. It looks to me like this is expected behavior based on how the script is written that older catalog items would not get automatically synced into a topic if their created date is older than the last run date.

They may have a recommended approach on customizing the script so that it doesn't check the date a catalog item was created.

Good luck!

~Nick

[HIROSHI SATOH]

Is a topic selected? Once you set it, it will be displayed.