Instance login issue -gone to offline

ShaktiRolen · ‎02-13-2024

how to make instance back without losing the data..

Aniket Chavan · ‎02-13-2024

I understand that you're currently facing issues with your PDI, and it seems like you're not alone in this situation. Several users have encountered similar challenges, and I wanted to provide you with some insights and suggestions based on the shared experiences.

Data Center Migration:
- There seems to be an ongoing data center migration for PDIs, as mentioned in the ServiceNow announcements. It's possible that your instance is affected by this, causing temporary unavailability.
Limited Support:
- Unfortunately, PDIs come without official support. However, the community has shared some potential solutions and workarounds.
Backup Your Work:
- It's crucial to regularly back up your work to prevent any data loss. Instances can go offline or be reclaimed without notice, so having a backup ensures you don't lose important information.
Options to Consider:
- Waiting: Instances may come back online after some time. If the downtime is related to the data center migration, it could be temporary.
- Requesting a New PDI: If waiting becomes impractical, you can release your existing instance and request a new installation. Keep in mind that this results in the loss of any data not backed up.
Stay Informed:
- Check official announcements from ServiceNow for updates on data center migrations or PDI-related issues. The developer blog link shared by some users might contain important information.
Community Support:
- Since there's no official support for PDIs, engaging with the ServiceNow community forums can be beneficial. Others might share their experiences and potential solutions.

I hope these insights help you navigate through the current challenges with your PDI. If you have any further questions or if there are updates from ServiceNow, please feel free to share them with the community.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

View solution in original post

Sandeep Rajput · ‎02-13-2024

@ShaktiRolen Your instances might have been retired by ServiceNow due to recent migration of PDIs from one data center to another. Please refer to https://www.servicenow.com/community/architect-blog/important-update-pdi-infrastructure-migration-ex... for more information.

Hope this helps.

Mark Manders · ‎02-13-2024

Are you referring to a PDI? Only thing you can do is wait, but not much chance of getting it back if it's due to the migration. If it's not a PDI, log a case with NowSupport. There are numerous articles out there, explaining about backing up data from a PDI, because of this reason.

Off topic (kinda): can you delete your attachment? I wouldn't be very happy if someone shared a screenshot including my email address on a public forum.

Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

ShaktiRolen · ‎02-13-2024

ya sure.thanks for the response...

AndersBGS · ‎02-13-2024

Hi @ShaktiRolen ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

Wait - it should come online again after some time
If you get tired of waiting, release your instance and request a fresh installation. Please note, by doing this all work that haven't been backed up is lost.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

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